• Tiếng Việt

What should I do if the contactless card fails to make payment?

  • First, make sure the payment terminal (POS machine) is performing a transaction with a contactless payment symbol or In the case of certain POS machines that have contactless payment acceptance but The transaction is still not successful, you can still make the payment by swiping the magnetic strip or reading the chip like normal payment methods. 

I am using a Kienlongbank Visa international credit card without contactless payment feature, can I change to use Kienlongbank Visa contactless credit card - Contactless? Is there a fee to change the card or not?

  • You can go to any nearest Kienlongbank Branch / Transaction Office to request to switch to a contactless payment card. Card conversion fee is applied according to Kienlongbank's Fee Schedule as prescribed from time to time.

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