Overview on Kienlongbank

Kienlongbank always aims at an HR quality and invests in training professional knowledge, management skills, professional ethics to create eligible human resources for Kienlongbank's development requirements from time to time. Kienlongbank has been organizing many internal training courses, and assigned personnel to professional training courses, seminars, conferences by Vietnam Banks Association, the State Bank of Vietnam to enhance the Bank's professional qualifications for staff and employees. In addition, Kienlongbank has also cooperated with partners in training programs to develop skills for employees such as teaching skills for internal lecturers, management skills, sales skills, securities knowledge …

Kienlongbank has connected with Payoo to implement bill payment & topup service on e-banking, upgraded the electronic tax collection system with the General Department of Taxation (eTax), connected the Customs' tax collection system, built Citad's automatic crediting function; the Bank also built information security enhancement solutions by: servers for important logs, centralized Log servers, disaster recovery scenarios for website systems and emergency switching for website system at two data centers in Binh Duong/Ben Luc.

In 2019, Kienlongbank has implemented a number of projects and upgraded software programs to better serve the management, administration and operations such as: QRCode Code on savings deposit certificates; SIEM and PAM systems; online KPI program and Online software to support business units in KPI assignment and assessment.

In addition, to ensure banking information safety and security in response to 4.0 technology revolution challenges, Kienlongbank has reviewed, updated and completed internal regulations in accordance with stipulations of the State Bank of Vietnam and State agencies; strengthen and develop IT infrastructure to ensure the operational security and safety such as: the application of security solutions in online payment for bank cards, Digital Banking solutions on Omni Channel. Simultaneously, Kienlongbank head office always supervises IT activities of all branches and transaction offices in order to promptly correct shortcomings, errors and support in risk controls and asset protection for the Bank and customers.

A wide range of products and services is offered with various utilities to successfully enhance service quality for customers such as: Vietnam Paracel Islands/Vietnam Spratly Islands ATM cards free of charges at all ATM machines; advanced E-banking services including SMS Banking, Internet Banking, Mobile Banking, ATM system, etc. Simultaneously, various new products and services are designed and developed with a wide range of utilities such as E-tax payment, Online Payment (Ecommerce), Inter Bank Fund Transfer (IBFT), etc.

In recent years, Kienlongbank has continuous milestones of product/service development and diversification. Kienlongbank Visa international credit card issuance in 2016 affirms Kienlongbank position in the global payment market. In 2018, Kienlongbank launches international Kienlongbank JCB credit card with many safety features and attractive incentives (card issuance, annual fee, ATM cash withdrawal fee are waived, interest-free up to 55 days, discounts up to 50%, accepted for global transactions/payments. To enhance customer experience, in 2019, Kienlongbank develops further Visa / Kienlongbank JCB debit cards, contactless cards; 3D secure card function.

In addition, in order to expand products and services, offer comprehensive financial solutions on savings, protection, investment, health care to meet customers' needs. On January 2019, Kienlongbank and AIA Vietnam officially signed strategic cooperation to distribute superior life insurance products, help customers a complete financial solution to protect their most important values in life.

The bank’s strategy is to consistently expand its transaction network and bring Kienlongbank’s brand, products and services closer to nationwide customers. Kienlongbank continued expanding its nationwide network and accelerated e-banking service development. Presently, Kienlongbank network has 134 sales points including 31 branches and 103 transaction offices, 165 ATMs located at provinces, cities and main economic regions nationwide. 

At the same time, Kienlongbank continues to build and complete the standard brand recognition, develop physical expansion plan, regularly evaluate network operations' performance, thereby made appropriate adjustments in planning, maximizing existing network investment, increasing the brand image of Kienlongbank.

In 2016, Kienlongbank received Golden Board of Recognition for its contribution to social activities in Mekong Delta and certificate of merit from the State Bank of Vietnam Governor for its excellent performance in statistics tasks for 2011 - 2015.

In 2017, Kienlongbank continued to be honored to receive the Certificate of Merit from the Chairman of Kien Giang People's Committee for its outstanding contributions to social activities the province and the Certificate of Merit from Vietnam General Confederation of Labor for outstanding business performance and strong labor union organization. 

In 2019, Kienlongbank continues to be in the Top 500 of the best profitable enterprises in Vietnam, the Top 100 largest public companies in Vietnam by Forbes Vietnam.